Technical Support

Technical Support Offering
Request Technical Support

What Information Should I Have Before I Call?

Before you call, please note the model number/model name and the serial number of your product.  Additionally, if applicable, have the version number of the label creation software you’re using.

To help our Technical Support Engineers answer your questions quickly, please arrange to be near your printer.

Emergency Assistance:

If you have an urgent Technical Support concern outside of our standard business hours (8:00 AM to 5:30 PM EST), call toll-free at (877) 757-7310 or (401) 828-4000.

Your call will be answered by a voicemail system that will prompt you to leave a message.  A Technical Support Engineer will return your call promptly.

When leaving a message, include your name, telephone number with extension, company name, the model number/model name of your product, and a brief description of the problem you’re experiencing.

Request Technical Support: